Suffolk Latch

Delivery & Returns

Delivery

We will endeavour to deliver your items as soon as possible. Items on backorder are not held in stock and can sometimes mean a delay to your delivery. Our normal delivery service is currently 5-7 working days. We will contact you when your order is ready to confirm delivery.

All deliveries are kerbside unless otherwise agreed with the driver on the day. Drivers discretion takes precedent. If you require HIAB delivery please mention who placing your order. Please add details in the notes section.

Unfortunately, we are not able to offer a nationwide delivery service on our bulky items, however if you would like to place a sizeable order please call our sales office on 01538 753184 as alternative delivery options may be available. 

We endeavour to post out your small goods the next working day; however in busy periods this can take a little longer.

UK Orders

• Standard UK delivery for small items is £9.99 inc VAT
• Smaller items are posted using a Tracked 48 (working) hour service.

Bulky or Large Item Delivery 

• Bulky or multiple items delivery is from £12 inc VAT to certain postcodes only. Please use the calculator at Checkout.
• Bulky item Delivery is currently available to any in the following postcodes : –

• • • ST10 from £12
    • Staffordshire ST* from £18
    • Leicestershire LE* from £18
    • Lincolshire LN* from £90
    • Derby DE* from £18
    • Birmingham B from £36
    • Crewe CW* from £18
    • Nottingham NG* from £18
    • Walsall WS* from £18
    • Telford TF* from £27
    • Wolverhampton WV* from £18
    • Stockport SK* from £27
    • Chester CH* from £72
    • Warrington WA* from £36
    • Wakefield WF* from £108

International Orders

• We do not at this time deliver outside the UK but please contact us for special orders.

Please see our Terms and Conditions for our full delivery policy.

Returns Policy

The following is a quick guide to our returns policy:

If you are not delighted with your purchase you have the right to cancel within 14 days of your purchase, or 14 days from the receipt of the goods (whichever is longer). 

In all cases of returns, please email us first to tell us about the issue. If you receive goods which are faulty we will give you the option of a refund or replacement, and we will pay for the return costs of the faulty goods. However please be advised that timber is a natural product and knots, small cracks and twists can be expected and are NOT classed as faulty in the terms of this policy. It is your responsibility to understand this prior to purchase. You may send us photographs of any item that you are unhappy with and we will determine of that is classed as faulty for these purposes.

If you simply change your mind, then we will still refund the purchase price provided you return the goods in an ‘as new’ condition, with all packaging and instructions. You will be responsible for the cost of returning unwanted items, and you should use a tracked or signed for service to do this.

 In very rare circumstances our suppliers may charge us a restocking fee for goods we don’t normally hold. If you have simply changed your mind and return an item, we may pass on this cost in rare circumstances.

• You have 14 days to return a non-sale item to us; items must be in their original packaging, unworn and not damaged. A full refund or exchange will be given.
• You have 14 days to return a sale item to us for a full refund; items must be in their original packaging, unworn and not damaged. A full refund or exchange will be given. 
• We offer an extended period of returns at Christmas for goods purchased as Christmas presents. Last return date for Christmas presents is January 14th.
• You must make your own arrangements to return goods to us and all postage costs are to be covered by you unless the goods are deemed faulty