DART 24L Tool Back Pack

Delivery & Returns

**Shipping Update**

The current cost of living crisis is affecting many of use and unfortunately we are not immune either. The Ukraine crisis, Increasing cost of fuel, Import increases are all coming together to affect everything we do. This is most challenging in the area of shipping and it is with regret that we have had to increase almost all of our bulky item delivery charges. Small items charges currently remain the same but we will keep this in view. The shipping calculator in the cart and checkout pages show you exactly what you will need to pay for us to deliver your order.

Thank you to everyone that are ordering products online and those calling us. We are super busy trying to take all your orders and get them to you as quickly as possible.

We are however experiencing unprecedented demand and coupled with some supply delays we are unable to guaranteee that your order will ship as fast as normal. We anticipate a delay of 3-10 days before we can ship your order. This may change and we wll be in touch with you to confirm delivery.

We promise we are trying very hard to process your orders.  Orders placed online will be processed and we will call you re your delivery.
Our large items delivers to many postcodes. Please check your postcode when entering shipping details for an accurate shipping price. Small items can be delivered to most UK addresses.

Delivery

Unfortunately, we are not able to offer a nationwide delivery service on our bulky items, however if you would like to place a sizeable order please call our sales office on 01538 753184 as alternative delivery options may be available.

We endeavour to post out your goods the same day they are ordered; however in busy periods this can take a little longer.

UK Orders

• Standard UK delivery for small items is £9.99 inc VAT
• Smaller items are posted Tracked 48 with Royal Mail and usually take 1-4 days from point of order to arrive
• Bulky or multiple items delivery is from £12 inc VAT to certain postcodes only. Please use the calculator at Checkout.

Bulky or Large Item Delivery 

• Bulky item Delivery is currently available to any in the following postcodes : –

• • • ST10 from £12
    • Staffordshire ST* from £18
    • Leicestershire LE* from £18
    • Lincolshire LN* from £90
    • Derby DE* from £18
    • Birmingham B from £36
    • Crewe CW* from £18
    • Nottingham NG* from £18
    • Walsall WS* from £18
    • Telford TF* from £27
    • Wolverhampton WV* from £18
    • Stockport SK* from £27
    • Chester CH* from £72
    • Warrington WA* from £36
    • Wakefield WF* from £108

International Orders

• We do not at this time deliver outside the UK but please contact us for special orders.

Please see our Terms and Conditions for our full delivery policy.

Returns Policy

The following is a quick guide to our returns policy:

If you are not delighted with your purchase you have the right to cancel within 14 days of your purchase, or 14 days from the receipt of the goods (whichever is longer). 

In all cases of returns, please email us first to tell us about the issue. If you receive goods which are faulty, or not as ordered, we will give you the option of a refund or replacement, and we will pay for the return costs of the faulty goods. 

If you simply change your mind, then we will still refund the purchase price provided you return the goods in an ‘as new’ condition, with all packaging and instructions. You will be responsible for the cost of returning unwanted items, and you should use a tracked or signed for service to do this.

 In very rare circumstances our suppliers may charge us a restocking fee for goods we don’t normally hold. If you have simply changed your mind and return an item, we may pass on this cost in rare circumstances.

• You have 14 days to return a non-sale item to us; items must be in their original packaging, unworn and not damaged. A full refund or exchange will be given.
• You have 14 days to return a sale item to us for a full refund; items must be in their original packaging, unworn and not damaged. A full refund or exchange will be given. 
• We offer an extended period of returns at Christmas for goods purchased as Christmas presents. Last return date for Christmas presents is January 14th.
• You must make your own arrangements to return goods to us and all postage costs are to be covered by you unless the goods are deemed faulty